We work with you in two ways: strategically, to ensure your IT infrastructure supports and grows with your business, and on a day-to-day level to support your staff in making the business work.
- Launched: 2001
- Offices: Auckland & Wellington
- Typical client: 10-200 staff
- Specialty: Planning, developing and maintaining IT environments that keep your business working and growing – now and in the future
- How: Through strategic analysis, proactively monitoring your network, onsite and remote helpdesk support, design and implementation of specific projects
- In addition: We develop bespoke Universe-based applications and online solutions to meet specific business goals
Along the way we invested in two of the world’s best IT Managed Service business applications. That changed everything.
For the first time, we could monitor clients’ IT systems around the clock and measure every aspect of their performance. It was like having a stethoscope, ECG and host of other diagnostic devices permanently attached to our clients’ networks.
This allowed us to offer a predictable, fixed-cost IT Managed Service. Clients have a way to ensure their IT systems keep working smoothly, that they keep pace with the changing needs of the business, and that software and hardware are updated in a planned, strategic manner.
It’s the opposite of being paid to fix problems. Instead, we’re rewarded for keeping them to a minimum and contributing to our clients’ growth at a strategic level.
We also continuously survey the market to understand which third-party IT providers – such as internet providers, phone companies, data centres, hardware providers, and so on – deliver the best products and services. IT is such a complicated, fast-moving area that having a trusted advisor here is critical.
Fisheye keeps an eye on your IT investment with two principles in mind:
- Part of our job is to prevent your system from “breaking” or from needing to be fixed. Let’s put this another way – it’s to make sure your business doesn’t suffer interruptions that can cause reduced productivity and lost business.
- The second part of our job is to make sure your IT systems support your business goals (which usually include growth).
These things are simple, but not easy. We excel at them. That’s why we’re trusted not only by our clients, but also by the world’s best business software providers, like Microsoft, Kaseya and ConnectWise.
Check out these and other partners here.
Want to talk to us? Contact us here.
You’ll never be short of support in any area of your IT service as a Fisheye customer. Our team includes:
- Senior network engineers and consultants
- Mid-tier engineers
- Helpdesk staff
- Desktop specialists
- Software developers
- Kaseya specialists
- Client service people
“It’s not about the tools, but about how well you harness them.”
“It’s not about the tools,” says Fisheye MD Jeremy Hunt, “but about how well you harness them.” There, in a nutshell, is Fisheye’s genesis. After a successful career in Europe, which saw him play a role in HP’s entry into the desktop PC market and in the launch of the London Stock Exchange’s electronic trading system (SETS), Jeremy returned to New Zealand in 2000 convinced that the link between IT and business success had not yet been fully realised. Read More…
After graduating with a Bachelor of Management Studies (first-class honours) from the University of Waikato, Helen started her career as an auditor for Deloitte. While there she added chartered accountancy to her qualifications. Moving to Auckland in 2001, she further developed her experience in business, commercial and financial management. Read More…
Gavin has been providing application support and network administration as well as leading projects and IT teams since the late 1990s. He is a Microsoft Certified IT professional with a deep knowledge of Microsoft servers, Microsoft Exchange and virtualisation. In a previous life Gavin was the Support Manager for a large Australasian software development company, making him a brilliant customer-focused IT provider. Read More…
Among Gavin’s great qualities is his down-to-earth approach which allows him to talk technical talk in language that clients understand. Gotta love that.
Jeremy Harness oversees all IT architecture and project work for our clients.
Egor is our engineer and IT consultant. His background in complex IT support and his experience in Systems Analysis, Systems, Systems Engineering, Technical Management and Technical Consulting is extraordinary. Read More…
Lynn joined Fisheye in 2016 soon after stepping off the plane from China armed with an impressive business and marketing degree. We put her in an administrative role to start with. Our bad! This girl was made for project management, relationship management, communications and more. Read More…