Quality Our focus is to deliver systems that are robust, reliable, tested and completely customised for your requirements. This means that when we deliver the system it is ready for use immediately. This requires clear instructions from the outset and ongoing training to upskill users. We will work closely with you to ensure we deliver the system tailored for your needs and one that exceeds your expectations.

Reliability  We prefer to predict and plan for systems failures so as to provide an adequate level of redundancy.  Should hardware fail we aim to minimise the downtime for users and in many cases they do not need to know any failure has occurred.

Proactive Servicing and Management IT systems today are a critical component of your business. Any time lost due to problems incurs a direct cost to your business. All systems must be carefully monitored and managed continuously to highlight problems before they occur and to keep systems up to date. In this way many emergencies can either be avoided or managed to resolution using prepared recovery plans. We operate a management/ servicing methodology to ensure all systems are operating smoothly.

Responsive Support & Management Timely resolution of any problems you may experience is one of the key values we can provide to your business. We can customise the support requirements to your needs. Our standard maintenance solution includes access to telephone support, regular and scheduled proactive maintenance, onsite support within an agreed number of hours (usually 4 hours) as required. We will tailor the availability of these services to your actual needs.

Integrated Systems The value of information systems to small to medium enterprises (SMEs) is optimised when the underlying features are tightly integrated. We prefer, therefore, to choose one hardware supplier for ease of management and inter-operability. This also works to lower the total cost of ownership (TCO) over the lifecycle of a system.

Scaleability / Flexibility Any IT system must be capable of growing without discarding any of the earlier investments. We prefer to work with you to prepare a growth plan that matches the changes in your business. As staff numbers grow extra software licencing and desktops will be required but we will also manage this process to ensure you satisfy licencing obligations etc. 

Collaboration  The benefit of an IT infrastructure is especially realized when it facilitates increased collaboration amongst users. Our solutions are tailored specifically for SME’s. With the correct training we anticipate this to lead to greater productivity by the whole team.

Security Given the constant connection to the internet and increased internet communications a robust firewall is critical to ensure the business continues without interruption and is not subject to attack from malicious internet users. We have given special consideration here due to the sensitive nature of the information you hold and communicate with your clients.

Back-ups Any investment in IT systems must be carefully managed to ensure complete and reliable backups are captured daily. This includes a full onsite / offsite rotation scheme to avoid the possibility of data being corrupted or lost. We will also make regular checks to test the tapes are working correctly.

Environmental Responsibility We believe the health of the planet also needs to be given careful consideration and a policy defined to minimise the impact our solutions have on the environment. We configure all systems to minimise energy usage and have developed a channel for disposal that ensures all hardware (and toxic components) will not end up in landfill. Instead these are often repurposed for educational use in schools.